Effective Date: 01/01/2024

Thank you for choosing Premier Panelbeating Supplies Ltd as your trusted provider of panelbeating supplies and equipment. This Shipping Policy outlines important information regarding the shipping and delivery of your orders. Please review this policy carefully before placing an order. By placing an order with Premier Panelbeating Supplies Ltd, you agree to comply with the terms and conditions outlined in this policy.

1. Order Processing Time:

Orders that are received before 11am will be processed on the same day and ready for courier pickup on the same day.

Once the order picked up by the courier then the order will usually be delivered over the following 1 to 2 business days.

During peak seasons or promotional periods, processing times may be extended. We will notify you promptly if any delays are expected.

1. Shipping Methods:

We utilize reputable shipping couriers companies to deliver your orders safely and efficiently.

The available shipping methods, costs, and estimated delivery times will be displayed during the checkout process.

Delivery times provided are estimates and may vary depending on factors beyond our control, such as weather conditions or carrier delays. We do see occasional delays with our courier services.  These are usually at times of high demand (like Christmas,public holidays) and where illness affects supply chains. 

1. Shipping Destinations:

Premier Panelbeating Supplies Ltd offers shipping to addresses within New Zealand only including rural areas.Unfortunately, we cannot deliver to PO Boxes, so make sure you use a physical address.

1. Order Tracking:

Once your order is shipped, you will receive a confirmation email with tracking information.

Use the provided tracking number to monitor the progress of your shipment on the courier's website or through the provided tracking link.

1. Delivery:

Deliveries are made to the shipping address provided during the checkout process. Please ensure accuracy and completeness of the shipping details.

Delivery may require a signature upon receipt. If you are unavailable, the courier will leave a delivery notification with further instructions or ATL.

In the event of a failed delivery attempt or undeliverable package, please follow the courier's instructions to reschedule delivery or collect the package from their designated location.

1. Shipping Costs:

Shipping costs are calculated based on various factors, including the weight, dimensions, destination, and selected shipping method of your order.

The shipping costs will be clearly displayed during the checkout process before you finalize your order.

1. Damaged or Lost Shipments:

Premier Panelbeating Supplies Ltd takes great care in packaging and securing your orders to minimize the risk of damage or loss during transit.

In the rare event that your order arrives damaged or is lost in transit, please contact our customer service team immediately. We will work with you to resolve the issue promptly.

1. Order Modifications and Cancellations:

Once an order is placed, modifications or cancellations may only be possible before the order is processed for shipment. Please contact our customer service team as soon as possible if you need to make changes or cancel your order.

1. Returns and Exchanges:

For information on returns, exchanges, and our warranty policy, please refer to our Returns and Exchanges Policy.

Premier Panelbeating Supplies Ltd reserves the right to update or modify this Shipping Policy at any time without prior notice. We recommend reviewing this policy periodically for any changes. If you have any questions or require further assistance, please contact our customer service team.

Thank you for choosing Premier Panelbeating Supplies Ltd. We appreciate your business and strive to provide you with the best possible shipping experience.